Legal
Last updated August 24, 2026
The specific terms of the 1:1 coaching service itself — what's included, how billing works, and how to cancel.
This is the agreement between you and Operational Strength (Michael Leos) for 1:1 online coaching services. It applies once you sign up for a coaching plan — it's in addition to the general Terms of Service and the liability waiver you sign during onboarding, not a replacement for either.
Operational Strength provides 1:1 online coaching in one of three focuses: Strength Coaching, Weight Loss Coaching, or Tactical Coaching (for military, law enforcement, and first responders). Every client works directly with me — there is no hand-off to another trainer. Coaching includes a personalized training program, nutrition guidance, weekly progress check-ins, ongoing accountability, and direct access to me through the app.
Coaching is delivered entirely online. It does not include in-person sessions unless separately arranged.
You must be 18 or older to enroll. You're responsible for confirming with your own physician that you're fit to participate before starting, especially if you have an existing injury, condition, or are otherwise unsure. This agreement doesn't replace the liability waiver and assumption of risk you sign during onboarding — that document specifically covers the physical risk of training, and remains in effect for as long as you use the Service.
Current pricing is published at operationalstrength.net/pricing and reflects what's set in my coaching console at the time you sign up. As of this writing, 1:1 Online Coaching is offered at five terms: Monthly ($299), 3-Month ($800), 6-Month ($1,600), 9-Month ($2,400), and Yearly ($3,200) — longer terms are billed upfront at a lower effective monthly rate.
Military, law enforcement, and first responders receive 15% off the 6-Month, 9-Month, and Yearly terms (Monthly and 3-Month are unaffected). Affiliation is confirmed by me directly, not self-certified, and the discount doesn't apply retroactively to a term already purchased at full price.
Monthly plans renew automatically each month until canceled. Multi-month plans (3/6/9/12-month) are billed as a single upfront payment for that term and do not auto-renew unless you opt in to renewal at the end of the term.
Payment is processed through Stripe. By providing a payment method, you authorize me to charge it according to the term you selected.
You can cancel a Monthly plan at any time; cancellation takes effect at the end of the current billing month, and I don't provide partial-month refunds.
Multi-month plans (3/6/9/12-month) are prepaid and non-refundable once the term begins, except: if you cancel in writing within 3 days of your initial purchase and haven't yet had a coaching session or received a program, I'll issue a full refund.
To cancel, contact me directly — there's no self-service cancellation in the app today.
If you're on a coaching term of 3 months or longer, this guarantee applies for your first 12 weeks (84 days from your official start date). If you meet every compliance requirement below and don't see measurable fat-loss progress by the end of that period, you're eligible for a full refund of the coaching fee for that term.
Any of the following over the 12 weeks counts: your weight trending down, a reduction in measurements, a visible change in your progress photos, or improved weekly averages despite normal day-to-day fluctuation. Water retention, sodium, travel, stress, and sleep can all mask short-term scale movement — I look at the trend, not a single weigh-in.
The guarantee isn't available if you don't meet the compliance requirements above, if you disclosed a medical condition or medication that materially affects weight loss only after starting (you should talk to a physician before beginning, per the waiver you sign at onboarding), or if you go outside the plan in ways that disrupt consistency — crash dieting, unsupervised fasting, or similar.
To request a refund under this guarantee, contact me in writing within 7 days of completing week 12. I'll review your check-ins, logs, and progress data and confirm eligibility within 7 business days. This guarantee covers the coaching fee only — it doesn't cover third-party costs like supplements or a gym membership.
Coaching is individualized, and results depend on factors outside my control — your effort, consistency, recovery, and individual physiology. Outside of the specific 12-week guarantee above, I don't guarantee specific results, timelines, or outcomes.
I respond to messages and check-ins personally, generally within 24 hours on business days. This is coaching, not a 24/7 concierge or emergency service — if you're experiencing a medical emergency, call 911 or your local emergency number, not me.
Either of us can end the coaching relationship at any time. If I end it, I'll refund any unused portion of a prepaid term on a pro-rated basis. If you end it, the cancellation terms above apply.
This agreement is governed by the laws of the State of California, without regard to conflict-of-law principles.
If I make material changes to this agreement, I'll update the date at the top of this page and, where practical, notify active clients directly. Changes don't apply retroactively to a term you've already paid for in full.
Questions about this agreement, your billing, or your plan? Contact me directly at operationalstrength@outlook.com.